Shipping policy
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment is received. During peak periods, processing times may be slightly longer. You will receive a confirmation email once your order has been shipped.
Shipping Methods & Delivery Times
United Kingdom
-
Royal Mail Tracked / Standard Delivery
Estimated delivery: 2–5 business days -
Royal Mail Special Delivery
Estimated delivery: Next business day
Shipping Costs
Shipping costs are calculated at checkout based on your location, selected shipping method, and order weight.
Order Tracking
Once your order has been shipped, you will receive an email with your tracking number. Please allow up to 24 hours for tracking information to update.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.
Lost or Delayed Shipments
If your order appears to be delayed or lost, please contact us at orders@skincareshop.co.uk and we will assist you in resolving the issue with the courier.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and the item so we can assist you promptly.
Contact Us
If you have any questions about shipping, please contact us at:
Email: orders@skincareshop.co.uk