Terms of service

TERMS AND CONDITIONS

Welcome to www.skincareshop.co.uk. The terms “we”, “us”, and “our” refer to Www.skincareshop.co.uk. This Website is operated by Medpro Wellness Ltd trading as La Rose Clinic and Skincare Shop.  

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. Accessing the site or placing an order confirms your agreement to these Terms in full. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access this website.

1.            Use of the Website

 

1.1.       You may access and use the www.skincareshop.co.uk website provided that you comply with these terms.

 

1.2.       You may view, download and print content for your personal use only. All content on the website, including text, images, graphics and all other materials, belongs to us. You are not allowed to reproduce the materials for commercial use or republish the content on this website. You should not sell or distribute the materials, alter or modify content.

 

1.3.       If you wish to carry out any activity that falls outside personal use, you must first request and obtain written approval from us.

 

1.4.       As a user, you accept full responsibility for all actions taken when accessing the website and do so entirely at your own risk, including the management and resolution of any issues arising from such access, such as exposure to viruses or technical disruptions. The website shall be used only for lawful purposes, and conduct must always protect the integrity of the website and the experience of all users. You shall not take any action that may cause damage to, hinder, or obstruct any person using the website.

 

2.            Eligibility to Purchase

 

2.1.       By placing an order, you confirm that:

(a)        you are at least eighteen years of age;

(b)        you are legally able to enter a binding contract;

(c)        the information you provide is accurate and complete.

 

3.            Formation of Contract

 

3.1.       When you place an Order, you will receive an email acknowledging receipt. This acknowledgement is not an acceptance of your Order.

 

 

3.2.       A binding contract between you and www.skincareshop.co.uk is created only when we send you a second email (“Dispatch Confirmation”) confirming the dispatch of your products. The Dispatch Confirmation will include full details of the items ordered, delivery information, the total amount payable and a link to these Terms.

 

3.3.       Until you receive the Dispatch Confirmation, the Order remains subject to our acceptance and availability of stock. We may decline or cancel your Order before dispatch. For example, if pricing or product information was incorrect, stock is unavailable, verification of payment fails, or we suspect fraudulent use.

 

3.4.       You are encouraged to retain a copy of all emails and other communications for your records. The electronic transaction records held by us constitute our definitive evidence of any Order you place, and of the contract between you and us once we dispatch your products.

 

3.5.       If we cancel your Order after payment has been authorised or taken, but before we dispatch your Order, we will notify you and refund any sums charged

 

4.            Prices and Payment

 

4.1.       All prices displayed on the www.skincareshop.co.uk website include all applicable taxes. Prices are stated in GB pounds sterling unless clearly stated otherwise. If you pay with a card issued outside the United Kingdom, your card provider may apply exchange rates or fees. We do not control these charges.

 

4.2.       Payment is required in full at the time you place your Order. Therefore, you must provide accurate billing details that match your payment card. Incorrect information may result in rejection of the transaction. We may request proof of your billing address when this is required to validate payment.

 

4.3.       We aim to ensure that all prices shown on the website are accurate. If a pricing error occurs, we may cancel any Order placed at an incorrect price. You will be informed if this occurs, and any payment taken will be refunded without delay.

 

4.4.       All card payments are handled through secure payment gateways that meet industry standards. Please be aware that we may perform checks to verify identity and prevent fraud. These checks might include confirming payment details and verifying the address. we reserve the right to refuse an Order if these checks cannot be completed.

 

4.5.       If your payment cannot be processed, the Order will not be accepted. You are responsible for resolving any issues with your bank or payment provider before placing a new Order.

 

5.            Delivery

 

5.1.       Orders will be delivered to the delivery address you provide at the time of purchase. Shipments will be made via a recognised delivery service and require a signature by the recipient or an authorised adult at the address you provided when placing the Order.

 

5.2.       If the addressee or an adult is not present at the time of delivery, the Order may be held at a local mail centre for collection or re-delivery. It is the customer’s responsibility to arrange for the collection or re-delivery of the item. Failure to do so will result in the item being returned to us.

 

5.3.       If an item is returned, www.skincareshop.co.uk will contact the customer to arrange re-delivery to the same or an alternative address. we reserve the right to charge the customer for postage costs for any re-delivery of items.

 

5.4.       Subject to stock availability, processing and dispatch may take up to two working days after payment authorisation. Following dispatch, most orders arrive within three to five working days. Delivery times may vary depending on the delivery destination and any customs, import or export requirements. You should allow up to fourteen (14) working days from dispatch before contacting us to report a parcel as missing.

 

5.5.       We use third-party delivery carriers and cannot guarantee exact delivery dates. The stated delivery times are estimates only and subject to carrier delays, customs clearance, weather or other events beyond our control.

 

5.6.       If you provide an incorrect or incomplete delivery address or fail to collect your parcel within the timeframe given by the carrier, you accept the risk of delay or non-delivery and any associated additional charges.

 

5.7.       Risk of loss or damage to products passes to you once the parcel is delivered and signed for by you or your authorised recipient. If you receive a parcel that is damaged or appears to have been tampered with, you may refuse delivery and contact www.skincareshop.co.uk without delay.

 

5.8.       If your parcel is lost, stolen or damaged after delivery and accepted by you or a third party on your behalf, we cannot accept liability.

 

5.9.    We will not be liable or responsible if your delivery is affected by an Event Outside Our Control, including in the event of overly long delivery time caused by the transportation or courier services, and in the event of the loss of the Products ordered. If a delivery is late, you must inform our customer support team as soon as possible, by email sent to orders@skincareshop.co.uk or by telephone on 020 3958 0478 (Monday to Saturday 9 am to 8 pm, Sunday 9 am to 3 pm). We shall then contact our chosen carrier to initiate an enquiry. Please note that enquiries may take some time.

 

6.            Product Quality and Packaging

 

6.1.       We sell non-prescription products on Skincareshop.co.uk, and all our products sold by www.skincareshop.co.uk comply with all applicable regional regulations and safety standards. Our products are obtained directly from authorised distributors and recognised manufacturers to ensure authenticity, safety and consistent quality. www.skincareshop.co.uk does not sell opened, used or returned products as new.

 

6.2.       Product packaging may vary from versions sold in other regions. Differences may arise due to regulatory requirements, updates by the manufacturer or variations in production batches. Variations in packaging do not affect product quality or performance.

 

6.3.       All products are stored, handled and dispatched in accordance with industry standards to preserve their condition. Products are inspected before dispatch to confirm that they are sealed, intact and within the stated expiry period.

 

6.4.       If you receive a product that appears damaged, defective or inconsistent with your Order, you should notify us without delay so that the matter can be assessed and resolved in accordance with these terms.

 

7.            Returns and Refunds

 

7.1.       You have the statutory right to cancel your order within 14 days without giving any reason. This period begins on the day you receive the products. Items must be returned unused, unopened and in their original condition with all seals and packaging intact.

 

7.2.       Because of the nature of our products, www.skincareshop.co.uk does not accept returns of products that you have unsealed, opened, used or damaged.

 

7.3.       If you decide to cancel your order and ask for a refund, you must return the products to www.skincareshop.co.uk without undue delay and no later than 7 days after the date on which cancellation was communicated.

 

7.4.       Refunds are issued once the returned goods are received and inspected by us. Refunds are processed to the same payment method used at checkout. Processing times may vary and can take up to ten working days, depending on your bank or payment provider.

 

7.5.       Postage fees for returning unwanted items are your responsibility unless the product is faulty. If you return a product because it is faulty, damaged on arrival, or incorrect, www.skincareshop.co.uk will refund the reasonable cost of return postage once the item is inspected and confirmed to be faulty or incorrect.

 

7.6.       You should obtain proof of postage when returning any item. You remain responsible for the returned goods until they reach Www.skincareshop.co.uk. is not liable for items lost or damaged in transit when you return them.

 

Advice about your legal right to cancel the Contract is available from your Citizens’ Advice Bureau or Trading Standards Office.

 

8.            Faulty or Damaged Items

 

8.1.       We dispatch only new, unopened and fully inspected products. If the parcel shows clear damage when delivered, check the contents before accepting it. If any item appears damaged, decline the delivery so the parcel returns to us.

 

8.2.       If you discover damage after accepting the parcel, notify us within forty-eight hours of receipt and return the item in its original packaging. We will examine the product once it arrives with us. If we confirm that the product is faulty or damaged, we will issue a replacement in line with your statutory rights.

 

9.            Promotions and Gift Offers

 

Scope and Duration

 

9.1.       We publish each promotion with clear start and end dates and any qualifying conditions. Each promotion applies only during the stated period and only to the specific products or treatments listed on the website at the time of the offer. We provide gifts with purchase and samples only while stocks remain available.

Eligibility and Use

9.2.       You may use a promotion only once per Order unless we state otherwise. You cannot combine any promotion with another discount, voucher or reward. We exclude certain items from promotional activity, including clinic treatments and products that appear as not eligible for promotion on our website. We do not apply promotions to orders placed before the promotion begins.

Changes and Withdrawal

9.3.       We may amend or withdraw a promotion at any time. We may refuse or cancel any Order that results from misuse, ineligible activity or a breach of the promotional conditions. If we withdraw a promotion, we will honour any qualifying Order that we have already accepted.

Third Party Offers and Vouchers

9.4.       Third-party promotions, referral rewards and purchased gift vouchers operate under their own terms. We may refuse any voucher or promotional code that appears altered, used incorrectly or invalid. Purchased gift vouchers remain non-refundable except where required by law.

Errors and Corrections

9.5.       If a promotion contains an error in pricing, description or eligibility, we may correct the error and contact you to confirm whether you wish to continue with the Order. If you choose not to proceed, we will cancel the Order and issue a full refund. Your statutory rights remain unaffected.

 

9.6.       Gifts With Purchase (GWP) and sample offers are subject to availability, and we may modify or discontinue them without notice. We do not exchange GWP and sample offers, and we do not replace them with alternative products.

www.skincareshop.co.uk may restrict or suspend access to any user who violates these Terms.

10.         Limited Warranties

 

10.1.    We take reasonable care to ensure that the information on our website remains accurate, current and reliable. We update product details, treatment information and service descriptions when needed. We do not guarantee that all content will remain free from error or that the website will remain available at all times.

 

10.2.    We supply products strictly in accordance with the specifications issued by the manufacturer. We do not give any additional warranty, assurance or undertaking beyond the rights that the law provides to you as a consumer. Any remedy that we offer in relation to a product will not exceed the amount you paid for that item.

 

10.3.    You remain responsible for checking that a product or treatment suits your individual needs. You should seek professional advice where required.

 

11.         Limitation of Liability

 

11.1.    Nothing in these Terms removes or limits our liability for death or personal injury that results from our negligence, fraud or fraudulent misrepresentation.

 

11.2.    Except in relation to the liabilities described in the first paragraph of this clause, our total liability to you under these Terms will not exceed the amount you have paid for the relevant product or service during the twelve months before the event that gives rise to the claim.

 

11.3.    These Terms operate solely for the benefit of you and us. No other person has any right to rely on any part of these Terms or to enforce any of their provisions.

 

12.         External Links

 

12.1.    Our website may include links to external websites for your convenience and reference. We do not control the content, security or privacy practices of those websites, and we do not accept responsibility for any material, information or policy that appears on them. We do not endorse any external website, and we do not give any assurance as to the accuracy or reliability of the content that those websites provide.

 

12.2.    Your decision to access an external website rests entirely with you. You assume all risk that arises from the use of any external website and from any action that you take in reliance on its content.

 

13.         Privacy

 

13.1.    We respect your privacy, and we manage all personal data in line with applicable data protection laws, including the General Data Protection Regulation and the Data Protection Act. Our Privacy Policy explains in full how we collect, use, store and protect your personal information. You should read that policy to understand your rights and the way in which we handle your data.

 

13.2.    We may collect information that does not identify you personally. This information may include your internet protocol address, the browser you use, the pages you view and the duration of your visit. We collect this information automatically to monitor the performance of our website and to improve your experience. Some of this information may be stored through the use of cookies.

 

13.3.    Links to external websites may appear on our website. Those websites operate their own privacy practices. You are responsible for reviewing the privacy policies of any external website before you use it or provide any information to it.

 

14.         Right to Amend These Terms

 

14.1.    We may update these Terms at any time to reflect changes in law or business operations. The Terms in effect at the time of your order apply to that purchase. If updates significantly affect your rights, we will notify you before the changes take effect.

 

15.         Breach of Terms

15.1.    If you breach these Terms, we may take necessary action, including suspension of access, refusal of service, or legal proceedings.

 

16.         Disclaimer

 

16.1.    This website provides information about aesthetic products for general information only. Nothing on the website constitutes medical advice or clinical guidance. Aesthetic products may not be suitable for every individual, and suitability depends on personal circumstances, skin type, sensitivity, medical history and any existing conditions.

 

16.2.    Customers must ensure that any aesthetic product they purchase is appropriate for their own use. Where there is any doubt about suitability, potential reactions, contraindications or interactions with medication, customers should seek advice from a suitably qualified medical or aesthetic professional before use.

 

16.3.    We do not diagnose, prescribe or provide personalised medical recommendations. Decisions regarding the purchase or use of any aesthetic product are made at the customer’s discretion and at their own risk. Www.skincareshop.co.uk is not responsible for any adverse outcome that results from reliance on website content or from use of a product without professional guidance where such guidance would reasonably be required.

 

17.         Acceptance of Terms

 

17.1.    By using this website, you confirm that you have read, understood, and agree to these Terms and Conditions.